Frequently Asked Questions

FacilityHub is a comprehensive multi-tenant SaaS platform for facility and event management. It helps organizations manage facility rentals, bookings, payments, and operations efficiently.

Each organization operates independently within our shared platform. Your data is completely isolated and secure from other tenants, while you benefit from shared infrastructure and regular updates.

We offer flexible subscription plans: Monthly, Bi-Annual (6 months), Annual (12 months), and Tri-Annual (3 years). All plans provide full access to platform features.

Each company can customize invoice formatting with auto-incrementing numbers, custom patterns, or Paystack references. Invoices include detailed breakdowns with quantities, durations, and tax calculations.

Yes! Companies can define custom user roles with granular permissions. Control access to financial modules, booking systems, and administrative functions based on your organizational needs.

We support multiple payment methods including cash, mobile money (MTN, Vodafone, AirtelTigo, Telecel), and card payments through Paystack integration.

Each facility has its own availability calendar. The system prevents booking conflicts and automatically manages inventory quantities based on bookings and returns.

FacilityHub is fully responsive and optimized for mobile devices, tablets, and desktops to ensure a seamless experience across all platforms.

Account access is automatically suspended when subscriptions expire. Simply renew your subscription to restore full access to your data and platform features.

We implement bank-level security with encryption, audit trails, and compliance features. Each tenant's data is completely isolated with comprehensive access controls.